Informing the ‘New Normal’: What We Have Learned From Listening to Southern Thai Communities

By understanding citizens’ perceptions and behaviors in real-time and identifying their real needs, a process of co-creating solutions can be started.

The data that results from this process is crucial for co-designing a portfolio of interconnected actions that are not only linked to the region’s needs and opportunities but are also supported by the community. Through experimentation and scaling of such portfolios, systemic solutions to complex issues, such as COVID-19, can be created.

COVID OUTBREAK: Using Digital Listening tools for a new normal

Examples of digital sources being used in Thailand

Power dynamics: the influence of COVID-19



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Regional Innovation Centre UNDP Asia-Pacific

Regional Innovation Centre UNDP Asia-Pacific

Doing development differently through designing, developing, curating, collating and championing innovation and digital across the Asia Pacific Region.